Terms of Use

The terms of use set forth below apply to the website operated by Papa Brand Management Ltd. (hereinafter: “Papa John’s“, “we“, “us“, or “the Company“) under the domain name www.papajohns.co.il, including through a smartphone application (app) and digital self-service kiosk stands at our branches (hereinafter collectively: “the Website“).

General
1. Please read the terms of use carefully before continuing to browse the Website. The terms of use constitute a binding agreement between you (hereinafter: “you” or “the customer“) and Papa John’s. Accessing, browsing, and/or using the Website in any manner or for any purpose constitutes your full acceptance of the terms of use, including all guidelines, terms, and rules appearing in the terms of use in their updated and final version published on the Website. Furthermore, you confirm that any information provided directly or indirectly through the Website will be managed in accordance with Papa John’s Privacy Policy. Papa John’s Privacy Policy (hereinafter: “the Privacy Policy“) is published on the Website and is an integral part of the terms of use. The Privacy Policy can be found at this link. Please ensure you also read the Privacy Policy carefully before using the Website.
2. If you do not agree to the terms of use, whether in whole or in part, you are not authorized to make any use of the Website and you are requested not to do so.
3. If you are under the age of 18, please read these terms carefully with your parents or another guardian. If you or your parents do not agree to the Website’s terms of use, in whole or in part, you are not authorized to use this Website for any purpose.
4. Violation of the terms of use and the Privacy Policy may lead to the termination of your ability to use the Website, the initiation of legal proceedings, and/or the use of other legal measures against you, whether by Papa John’s or by any authority and/or other competent body.
5. The terms of use and the Website are written in the masculine gender for convenience only, but they, as well as the content of the Website, refer to men and women equally.
6. The titles of the sections in the terms of use are for convenience only and shall not affect the interpretation of the terms of use.
Placing an Order
1. The Website is used for placing orders for delivery and self-pickup of food and beverage products in accordance with the delivery menu published on the Website (hereinafter collectively: “Placing an Order“). Placing an order on the Website constitutes an absolute, final, and irrevocable notice on your part as the person placing the order that you have read the terms of use and the Privacy Policy, understood them, and agree to the content presented therein. In order to complete the order, you must fully follow the instructions of the order process on the Website.
2. The products available for order through the Website are the products appearing on the Website at the time the order is placed. Product images are for illustration purposes only. There may be differences between the images shown and the products actually provided. The price of the product is as published on the Website at the time the order is placed and includes VAT as required by law. Papa John’s reserves the right, from time to time and at its sole discretion, to change the selection of products offered on the Website and their prices without prior notice, including discontinuing, temporarily or permanently, the sale of a specific product through the Website.
3. For an order to be accepted, it must be properly and fully received on the Website, including all required details. A transaction whose details were not filled in as required and/or were not received and/or were received in a corrupted manner, even if the source of the malfunction is the Website, will not bind Papa John’s. Papa John’s is not responsible and will not be responsible for any claim regarding inaccuracies and/or errors in the details provided by you when placing the order and/or regarding details that were not received in the company’s computer system, and for any damage, loss of funds, or any other claim in connection with the execution of a delivery and/or order. Please pay attention to the following:
  - For orders via the website, during the ordering process, you will be required to enter a mobile phone number to which an order confirmation code will be sent. This process is intended to verify your identification details. The Company reserves the right to change the verification method to any other method at its sole discretion.
  - For phone orders, you are required to provide your name, address, phone number, and, if paying by credit card, credit card details and ID number. After placing a phone order, we will use the contact details you provided to send you an email or SMS to confirm receipt of the order and to notify you that the courier is on their way.
  - For orders via the app, you must download the dedicated company application and enter the required personal details. The Company does not guarantee that all functions available on the website or via phone orders will be available in the app at all times, and it is your responsibility to update the app with available updates. After placing an order, the Company will send a confirmation message via email. When the courier is on their way, you will receive an SMS via your mobile phone.
Personal Information and Privacy Policy
To place an order, you will be required to provide personal details, including your full name, email address, and other contact details. Please note that you are not legally required to provide these details, and doing so depends on your own desire. However, providing all the information in the mandatory fields is a condition for placing orders on the Website. You must provide correct details when placing the order. The Company retains your contact details, whether the order was placed via the Website or by phone, in order to facilitate future ordering processes. Subject to your prior consent, the Company may use your contact details to send you a survey regarding the service. Any use of this information is subject to the Company’s Privacy Policy, which is published on the Website and available for viewing at this link.
Canceling an Order
1. From the moment an order is placed, whether online, through the app, or by phone, it cannot be canceled, and you will not be entitled to return a product that has already been ordered. We recommend carefully checking the products added and all order details before actually placing the order.
2. We strive to allow the cancellation of any order that has not yet been supplied, provided that the cancellation notice was received and processed at the relevant branch within five minutes of the order time and before the preparation of the ordered dishes has begun. This should be done by calling the branch from which the order was placed or by an oral notice at the branch to which the order was sent. Alternatively, you may use the contact methods listed on the “Contact Us” page of this website.
3. It is clarified that subject to the above and to any applicable law, the Company will not allow cancellations and refunds in the following cases:
  - Customer error in entering the products in the order.
  - Customer error in choosing the branch for self-pickup during the order.
  - Customer error in the delivery address.
4. If, after placing the order, it turns out that the product is out of stock, Papa John’s may cancel the order and refund your money in full. Alternatively, Papa John’s may offer you a substitute product of equal value to the one ordered. If you choose not to purchase the substitute product, the order will be canceled and your money will be refunded in full. The refund of the paid amount as stated is the sole remedy to which you will be entitled for the cancellation of the order.
5. Without derogating from the above, Papa John’s reserves the right to prevent you from placing an order or to cancel an order at any time and at its sole discretion, before or after the order is placed, including but not limited to cases where: the credit card company did not authorize the charge; the credit card used was blocked or restricted; you provided incorrect details; you avoid paying for the order; you use the website to perform an illegal act; you have committed an act that harms or may harm Papa John’s or third parties; you have violated the terms of use; if a typo or technical error occurred in the display of details; if a communication failure occurred; and in the case of force majeure, war, hostility, terrorism, or other events beyond Papa John’s control.
Customer Club
To join the customer club, you will be required to provide personal details. For further details regarding the use of this information, please refer to the Privacy Policy. A customer who joins will receive an SMS or a confirmation message. The Company reserves the right to change or add details to the registration form at any time. The Company reserves the right to change the terms of the customer club, the benefits for new or registered members, and to freeze or revoke your membership at any time for any reason. There is no commitment that specific benefits will be provided only to members of the club. Furthermore, the Company reserves the right to cease the operations of the customer club at any time. You are aware that membership grants you only the terms and benefits explicitly stated.
Opening an Account on the Website
1. After opening an account on the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
2. Using another user’s account without permission is prohibited. You are solely responsible for the activity in your account. You must report to Papa John’s immediately regarding any security breach or unauthorized use of your account. Papa John’s will not bear any responsibility for losses incurred due to unauthorized use of your account.
3. The Website sells products to adults capable of making purchases with credit cards. If you are under 13, you may browse the site but not open an account, purchase products, or participate in campaigns. The Company reserves the right to refuse service, close accounts, or cancel orders at its sole discretion.
Deliveries
1. At the time of supply, the customer must be present at the address specified in the order details. If the customer is not available at the location within five minutes of the courier’s arrival and/or does not respond after two attempts by the courier to make contact, the Company may cancel the delivery and charge the customer the full price of the order.
2. Delivery of products will be performed by the Company’s couriers or an external delivery service, at the Company’s discretion. You have the option to pick up the products yourself. To avoid being charged delivery fees (if any), you must explicitly indicate your choice to pick up the product during the ordering process. After completing the order, you cannot change this choice. The Company charges delivery fees, which may vary subject to branch distribution areas and minimum order requirements.
3. The Website indicates the minimum delivery order amount, which may change at the Company’s sole discretion.
4. Upon collection or delivery, the Company reserves the right to request a form of identification from the recipient to verify their identity and may require the customer’s signature on a credit card payment form, in accordance with Company policy.
Benefits, Coupons, Discounts, and Gifts
1. Promotions valid on the Website or app are not valid for orders made in person at a Papa John’s branch or via telephone. Only one coupon (including gifts, discounts, or benefits) may be used per order. Benefits cannot be combined with any other type of discount. There is no “double promotion” (no stacking of offers, meals, or compensation).
2. Benefits received cannot be changed or exchanged.
3. In addition to what is stated above, the following apply to club member benefits:
  - Benefits can only be redeemed on the website or app starting from the next purchase following the order for which the benefit was granted, and only while the benefit is valid.
  - The benefit is valid for up to 14 days from the date of the order for which the benefit was granted.
  - Benefits are subject to a minimum order amount as specified on the Website/App and are valid for delivery or self-pickup orders only (not valid for in-store purchases). Receipt of club benefits is subject to the customer’s consent to receive marketing materials.
  - Club member benefits are granted randomly.
4. In addition to the above, the following applies to benefits granted due to late delivery:
  - Papa John’s makes every effort to ensure products are delivered as quickly as possible. However, the Company does not guarantee an exact arrival time but will do its utmost to prevent delays within its control.
  - In case of a late delivery, the Company may, at its discretion, grant a benefit for the customer’s next order via a one-time coupon code, valid for no longer than 60 days.
5. In addition to the above, the following applies to benefits for filling out a customer service survey:
  - The Company may grant a one-time benefit for a completed customer survey, valid for 14 days. Completion of the survey does not entitle a customer to an additional benefit. This benefit is for delivery orders only (on the website or app) and is subject to a minimum order amount.
6. In the event that the Company decides to deviate from its policy at its sole discretion, this does not constitute a binding precedent.
Limitation of Liability
1. The Company makes efforts to maintain the proper operation of the Website, but it does not guarantee that services will be uninterrupted or error-free, including hardware, software, or communication line failures, or that the Website will be free of viruses/malicious components. The Company will not bear any liability for any damage or expense resulting from such interruptions.
2. The Company will not be liable for illegal activities by users or any other party not under its control.
3. If a defect is found in a product delivered to you, the responsible party is the branch that handled the delivery. You should contact that branch for compensation or refund.
4. The Company is not responsible for your consumption of the products, including reactions resulting from food sensitivity. It is your responsibility to check the allergen information on the Website before ordering.
5. The Company is not liable for any direct, indirect, special, or consequential damages resulting from an order, and the Company’s liability is limited to the amount actually paid by you for the product.
Indemnification
You agree to indemnify and hold harmless the Company, its employees, directors, and affiliates from any damage, loss, payment, or expense (including attorney fees and legal costs) incurred due to your violation of these terms of use or any claim by a third party resulting from your use of the Website.
Intellectual Property
1. All data and information on the Website—including text, images, videos, and intellectual property such as copyrights, patents, trademarks, and logos—are the property of the Company or it holds the rights to use them in Israel. Nothing on the site grants a license to the Company’s intellectual property.
2. Copying or publishing any part of the Website without express written consent is prohibited.
Use of the Website and Its Content
1. The Website and its services are provided “As Is” without any warranties, express or implied, regarding availability or technical suitability.
2. Use for any illegal purpose or any purpose prohibited by these terms is forbidden.
3. You may not copy, reproduce, display, or sell any materials from the Website without prior written consent.
4. The Website is for your personal use only. Commercial use for profit is prohibited.
5. Specific prohibited actions include: harvesting personal info of others; using automated mechanisms to scrape data; interfering with servers; using “SPAM”; or reverse engineering the site code.
6. The Company reserves the right to terminate any user’s activity at its sole discretion.
7. Links to the Website must only lead to the homepage (http://www.papajohns.co.il) and must not depict the Company as being affiliated with an external entity or disparage the Company.
Changes to Terms of Use
Papa John’s reserves the right to update, change, or remove parts of these terms at any time at its sole discretion, without prior notice. Continued use of the site following changes constitutes your full acceptance of the updated terms.
Assignment of Rights
Papa John’s may assign or transfer its rights under these terms to any corporation or third party at its sole discretion, without prior notice.
Governing Law and Jurisdiction
The governing law for these terms is the law of the State of Israel. The competent courts in the Tel Aviv-Yafo district shall have exclusive jurisdiction regarding any dispute. If any provision is deemed invalid, the remaining provisions shall remain in full force.
Contact Us
For inquiries, you may contact us via the options on the “Contact Us” page, by phone at *6699, via email at pji@pji.co.il, or by mail at P.O. Box 3794, Petah Tikva, Zip Code 4951376.

These terms of use were last updated on October 21, 2024.